If something goes wrong

This table lists the messages the signing page can show and the action that resolves each case. When the envelope needs a change, the person who sent you the document can review it, correct it or send you a new one.

Messages and solutions

What you see	What happened	What to do
Link Unavailable and below it “This signing link has expired”	The link expired. It is valid for 72 hours by default, or for the period set by the person who sent the document.	Ask the person who sent you the document to review the envelope or send you a new one.
Link Unavailable and below it “This signing link has already been used”	Someone already signed with this link.	If it was not you, tell the person who sent you the document right away.
Link Unavailable and below it “Envelope is not open for signing” or “This envelope has expired”	The envelope was cancelled, expired or is already complete.	Ask the person who sent you the document whether you should receive a new one.
Link Unavailable and below it “Failed to load signing page.”	The page could not connect to the service, or the link is incomplete.	Reload the page. If the message persists, open the link from the original email.
Waiting for Previous Signers	The envelope has a signing order and the people before you have not signed yet.	The page refreshes automatically; you can also press Check Again. When it is your turn, you receive It's your turn to sign: {title}.
Already Signed	You have already signed this document with this link.	Nothing else is needed. When everyone has signed, you receive Signing complete: {title}.
“That code is not valid. Please check it and try again.”	The code does not match or has expired. Each code allows 3 attempts.	Copy the code from the latest email. If it does not work, request another with Resend code.
“That code can no longer be used. You can request a new one shortly.”	The code was already used or ran out of attempts, and the wait of 60 s is still running.	When the button shows Resend code, request a new one.
“Please draw your signature.” or “Please type your name.”	You pressed Submit Signature with the box empty.	Draw or type your signature and submit it again.
“Signing failed. Please try again.”	The signature could not be recorded.	Press Submit Signature again.
“Your identity check has expired. Please request a new code.”	More than 15 minutes have passed since verification.	Reload the page and request a new code.
“This document is no longer available for download. Please contact the administrator.”	The envelope was archived 30 days after it was created.	Request the document from the person who sent it; the organization keeps a copy.
“Your signed copy is still being prepared. We have emailed you a link — you can download it from there once it is ready.”	Sealing is taking longer.	Close the page and download the copy later from the Signing complete: {title} email.

If you do not wish to sign

Close the page and contact the person who sent you the document, who can cancel the envelope. If you do not sign, the link expires at the end of its validity period.

If you need a new link

Ask the person who sent you the document to review the envelope. They can confirm your email address and, if the envelope is still open, the reminders will reach you with the same link. If the envelope has expired, they can send you a new one.