Emails bb-sign sends

bb-sign keeps signers, administrators and users informed with automatic emails at every key moment of the process. This page lists all of them. Subjects are shown exactly as they are sent; {title} is the envelope title.

Senders

Envelope emails (invitations, codes, reminders, envelope completed, envelope expired and the webhook notice) are sent from sign@binarybridges.co. Account emails (invitation to the application, password reset and email verification) are sent from no-reply@binarybridges.co. If your organization filters incoming mail, ask your IT team to allow both addresses.

All emails

Template	Subject	Recipient	When it is sent
signing-invitation	You have a document to sign: {title}	Signer	The envelope is sent.
signing-invitation	It's your turn to sign: {title}	Signer	It is a signer's turn (sequential signing).
otp-delivery	Your verification code for BB-Sign	Signer	The signer requests a one-time code.
reminder	Reminder: please sign {title}	Signer	Every day, to signers whose invitation is older than the reminder threshold and who have not signed yet.
envelope-completed	Signing complete: {title}	Signer	The envelope completes.
envelope-expired	Signing request expired: {title}	Signer	The envelope expires.
webhook-disabled	Action required: bb-sign disabled a webhook endpoint	Organization administrators	bb-sign disables a webhook after exhausting its retries.
keycloak: invite	(realm template) set your password	Application user	An administrator invites a user.
keycloak: password reset	(realm template) reset your password	Application user	The user asks to reset their password.
keycloak: email verification	(realm template) verify your email	Application user	The identity service asks the user to verify their email.

Reminders are sent once a day to signers whose invitation is older than 48 hours, with at most one every 24 hours per signer. The subjects of account emails are set by the identity service, which is why they appear in parentheses.

Language of envelope emails

The emails signers receive are sent in English. If your signers do not read English, let them know through your own channels which email they will receive and from which address. See The invitation email.

Tracking from the application

These moments are handled in the application or through webhooks:

• Envelope completed. Whoever sent the envelope sees the completion in the application or receives it by webhook with the envelope.completed event.
• Envelope cancelled. When you cancel an envelope, the link of pending signers stops being available. Let those signers know yourself. See Cancel an envelope.
• Certificate expiry. Keep track of your organization’s certificate expiry date and renew it ahead of time. See Your own certificate.